Help & Support
How can we help you?
Phone, laptop, PC, NAS or CCTV problem? Open a ticket or message us — we will get back to you.
Process
How support works
Three simple steps.
Step 01
Tell us the problem
Open a ticket with your device, the issue and your contact details — or message us on WhatsApp.
Step 02
We get back to you
We review your request and contact you to discuss the next step, including whether it can be handled in-store or on-site.
Step 03
Track the progress
Follow updates on your ticket using the email address you submitted it with.
FAQ
Common questions
What can you help with?
Mobile phone and iPhone repair, laptop and PC repair, watch repair and battery replacement, car key battery replacement, NAS installation, CCTV installation and home automation. See our Services page for details.
Can you repair my device in-store or on-site?
Mobile phone, iPhone, watch and car key battery repairs are done in-store. Laptop and PC repair is available in-store, and on-site for an additional charge. NAS installation is available in-store and on-site.
Where is the shop?
Mina Bazar - Building 95, Shop 2 - Al Raffa St - Bur Dubai - Al Fahidi - Dubai, UAE.
How do I track my ticket status?
Use the "Track a Ticket" page and enter the email address you used when submitting the ticket.
What does a repair cost?
It depends on the device and the fault. Laptop and PC diagnosis is free. Contact us with the model and the problem and we will advise.